Shipping Policy
Shipping Policy
Shipping Area
We currently offer free standard shipping to eligible addresses within the contiguous United States.
We do not currently ship internationally or to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or US territories unless an option is specifically displayed at checkout.
Processing Time
Orders are generally processed within 1-3 business days.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Estimated Delivery
Standard delivery generally takes 3-5 business days after the order ships.
Most orders should arrive within approximately 4-8 business days from the purchase date. These estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.
Tracking
When your order ships, you will receive a confirmation email containing available tracking information.
Tracking may take up to 48 hours to display movement after the carrier receives the package.
Address Changes
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact formwell.support@gmail.com immediately. We will try to update the address, but changes cannot be guaranteed once an order enters fulfillment or ships.
We are not responsible for packages delivered to an incorrectly entered address. Additional shipping costs may apply if an order must be reshipped.
Delayed Orders
If we cannot ship your order within the promised timeframe, we will notify you and provide available options, which may include accepting the delay or canceling the unshipped order for a full refund.
Lost or Missing Packages
If tracking has not updated for several business days or your package appears lost, contact us at formwell.support@gmail.com.
If tracking shows the package as delivered but you cannot find it:
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Check around the delivery location.
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Ask other household members or neighbors.
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Allow one additional business day because carriers sometimes mark packages delivered early.
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Contact the carrier and then email us if the package remains missing.
We will help investigate, but Formwell is not responsible for theft or loss occurring after confirmed delivery to the correct address.
Damaged Packages
If your order arrives damaged, retain the product and packaging and contact us promptly. Include your order number and clear photos or video of the damage.
Contact
For shipping questions, email: