Return and Refund Policy
Try the Formwell Motion Plate at home with confidence. If it isn’t the right fit for you, eligible purchases may be returned within 30 days of delivery under the terms outlined below. Simply contact us within the return window to begin your return.
Return Window
You may request a return within 30 days after your order is delivered.
To qualify for a return:
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The product must include its original packaging, remote, manual, and any other included components.
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Reasonable home trial use is permitted.
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The product must not be materially damaged through misuse, neglect, unauthorized modification, or improper handling.
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Proof of purchase is required.
To begin a return, email formwell.support@gmail.com with your name, order number, and reason for the return.
Please do not send your product back without receiving return instructions and an approved return address from us.
Return Shipping
For change-of-mind or preference-based returns, the customer is responsible for return shipping. If we provide a prepaid return label, its cost may be deducted from your refund.
Formwell will cover reasonable return shipping costs when the product arrives damaged, defective, or materially different from what was ordered.
We do not charge a restocking fee on eligible returns.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact us as soon as possible at formwell.support@gmail.com.
Include your order number and clear photos or video showing the issue and packaging. We will review the claim and arrange an appropriate replacement, return, or refund.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow 5-10 business days after approval for your bank or card provider to post the refund.
Original expedited shipping charges, if any, are not refundable unless the return resulted from our error.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or been transferred to the fulfillment team.
If the order has already shipped, it must be handled as a return after delivery.
Exchanges
The fastest way to receive a different item is to return the original purchase and place a new order after your return is approved.
Contact
For return or refund questions, email:
This policy does not limit any rights provided under applicable consumer protection laws.